Help Center

All jewelry is handmade to order. Production usually takes 5–10 business days before shipping. During busy times or for complex pieces, it may take a bit longer.

Standard shipping (7–9 business days): $6.99 USDExpress shipping (3–6 business days): $15.99 USDFree standard shipping on orders over $59.90 USD

After your order ships, most packages arrive within:USA & Canada: 7–9 business daysEurope: 7–9 business daysAsia & Australia: 7–9 business daysOther regions: 10–15 business days(Please note: customs or postal delays may affect timing.)

Yes! Once your order ships, you’ll get a tracking number by email. Can’t find it? Check your spam folder or email us.

We use quality metal alloys and finishes suitable for daily wear. To keep your jewelry looking its best, avoid water, lotions, and perfumes; store it in a dry place.

If you have sensitive skin or nickel allergies, please email us before ordering. We’ll do our best to suggest safe options.

Yes — within 7 days for non-EU customers and 14 days for EU customers. Please see our Refund Policy for full details.

We’re happy to adjust chain length or discuss small changes. For special/custom designs, email us with your idea.

Yes! Please email us with your quantity and timeline, and we’ll do our best to help.

Email: nocturnecraft.service@gmail.comWe usually reply within 24 hours.